Safe Patient Handling 
Gold Rollboards 
Digital Midlevel Scales 597KL, 599KL, 752KL, 500KL, 502KL, 499KL, & 498KL
My scale is reading “under”.
The scale is trying to register a reading lower than the initial tolerated weight. Make sure the scale is not touching anything and not against the wall. Also check and make sure the floor where the scale is being used is level. If the scale is still reading under please contact Technical Support at 1 ... My scale is reading “under”.
My scale is giving inconsistent and/or erratic readings.
For new scales; please make sure all the shipping blocks and plates have been removed from the scale. For all scales check and make sure the floor where the scale is being used is level. Check and make sure all four feet are on the scale. If the scale is still reading inconsistent and/or erratic ... My scale is giving inconsistent and/or erratic readings.
Scale reading “Over”
The loaded weight on the scale exceeds the scale capacity. Remove excess weight and use scale within its limits. Your scale should not be touching the wall. Always make sure scale is in an open space with nothing touching it. If scale is still reading over please contact Technical Support at 1 (800) 638-3722 for ... Scale reading “Over”
The display reads “Lo Bat”
The batteries are low or dead and need to be replaced with brand new batteries (Duracell or Energizer batteries recommended).
Scale not weighing correctly or scale will not zero out.
Check and make sure the floor where the scale is being used is level. If scale is still reading incorrectly, it may be out of calibration. To double-check take a known weight and place it on the scale to see what it is reading. If the scale is not within tolerance, the scale may need ... Scale not weighing correctly or scale will not zero out.
The scale does not turn on.
Possible dead batteries; please change batteries with brand new ones (Duracell or Energizer preferred). If using an adapter, try using a different outlet. For Models 597KL, 599KL, 752KL: Check to see if the red indicator light is on. If so, and the scale still is not coming on contact Technical Support at 1 (800) 638-3722 ... The scale does not turn on.
My scale is giving me an error message (error 6 or 7). Models 597KL, 599KL, 752KL Only.
When the scale reads an error message 6 or 7, the display is not recognizing the load cells. Check the load cell cable and make sure that it is plugged in correctly. If all cables are connected correctly, contact Technical Support at 1 (800) 638-3722 for further assistance.
The height rod on my 500KL is off.
View video: How to Check the Height Measurement on a 500KL Scale
How do I measure a patient’s height on the Digital 502KL Scale with a Digital Height Rod?
View video: Correctly measure a patient’s height on the Digital 502KL Scale with a Digital Height Rod.