- First make sure the scale is balanced at zero before weighing. If the scale is balanced and the beam pointer is floating freely and scale is still reading inconsistent, platform may be pressing against the base causing the base to possibly be out of alignment. There should be an even space between the platform and the base. (Contact Technical Support for further assistance at 1 (800) 638-3722).
- Look underneath the base to make sure there are no foreign objects lodged in the base of the scale. Also make sure no parts have fallen out of the base of the scale. If either instance is the case the base may need to be replaced. (Contact Technical Support for further assistance at 1 (800) 638-3722).