No returns will be accepted without prior written Pelstar, LLC authorization. Contact Returned Goods Department 1 (800) 815-6615 for Return Authorization (RA) number. All authorized returns must be in original packaging or equivalent and must be shipped to the factory FREIGHT PREPAID. Note: Return Authorization number must appear on or near the shipping label, on the outside of the shipping box. Professional and personal waist high scales must be packed 1 maximum per carton only. Credit or replacement will not be issued for product beyond warranty coverage. Pelstar, LLC shall have the sole right to determine if merchandise is defective and whether credit or replacement will be issued.

We will do everything possible to make it easy for our customers to do business with us.

  • Main Number: 1 (708) 377-0600
  • Customer Service: 1 (800) 815-6615
  • Technical Support: 1 (800) 638-3722
  • Fax: 1 (708) 377-0601 or
  • 1 (800) 654-7330
  • E-mail:

Contact Us or call us at 1 (800) 815-6615