What does the warranty cover?

Pelstar, LLC/Health o meter® Professional scales are warranted from date of purchase against defects of materials or in workmanship for a period of time (see product instruction manual for the warranty period). If product fails to function properly, return the product, freight prepaid and properly packed to Pelstar. If manufacturer determines that a defect of material or workmanship exists, a customer’s sole remedy will be replacement of scale at no charge. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. All parts including replaced parts are covered only for the original warranty period.

Who is covered?

The original purchaser of the product must have proof of purchase to receive warranty service. Pelstar LLC/ Health o meter® Professional dealers or distributors selling Pelstar LLC/ Health o meter® Professional products do not have the right to alter, or modify or any way change the terms and conditions of this warranty.

What is excluded?

Your warranty does not cover normal wear of parts or damage resulting from any of the following: negligent use or misuse of the product, use on improper voltage or current, use contrary to the operating instructions, abuse including tampering, damage in transit, or unauthorized repair or alternations. Further, the warranty does not cover natural disasters, such as fire, flood, hurricanes and tornadoes. This warranty gives you specific legal rights, and you may also have other rights that vary from country to country, state to state, province to province or jurisdiction to jurisdiction.

How to receive warranty service?

Make sure you keep your sales receipt or document showing proof of purchase. Make a note of your scale’s serial number. Call 1 (800) 815-6615 to receive a return authorization (RA) number, which must be included on or near your shipping label. Attach proof of purchase to your defective product along with your name, address, daytime telephone number and description of the problem. Carefully package the product and send with shipping and insurance prepaid to:

  • Pelstar LLC/Health o meter Professional Scales
  • Attention R/A#_________________
  • Return Department
  • 9500 West 55th St.
  • McCook, IL 60525-7110 USA

If scale is not covered by warranty, or has been damaged, an estimate of replacement costs will be provided to you for approval, prior to replacing.

Contact Us or call us at 1 (800) 815-6615